Why is my MySQL database not support large file uploads?

Question

Why is my MySQL database not support large file uploads?

Answer

Self-hosted customers using MySQL might not support large file uploads.

The solution can be to increase the file packet size from 16M to 32M to support large file uploads. This is done by editing the "my.ini" file in the <PacificTimesheet>data directory, and changing the following value to 32M or larger: max_allowed_packet = 16M