Why will employees not receive email notices?

Question

Why will employees not receive email notices?

Answer

Check whether the notices are being sent out by the system. Run the System Event Log report as follows:

1. Navigate to the Reports tab
2. Scroll down to System Events Log
3. You can create a custom version of the report, or just click on the System Event Log link to run a standard template report that you don’t intend to save.
4. In the report filter, enable the Event Source Filter and select the Notices list item.
5. Set a date range you want to check
6. Click Run

This will show results for all notices sent by the system during the date range.

If the notices, according to the system, are being sent, and the users are not receiving them, then proceed to next trouble shooting steps:

1. Check that all employees have an email address setup in their employee profiles.
2. The reply address in Pacific Timesheet has been modified, or is set, by an admin user such that the corporate mail server spam filter rules do not prevent the processing of these email notifications. 
3. Mail servers with spam filters generally require an email notification reply address domain to be the same as that of the mail. You should have your mail server or network administrator check their spam filter settings to ensure that your reply email address complies with their rules.
4. If you have a self-hosted Pacific Timesheet system, when email notifications or communications with your mail server are not working please perform the following checks first:
   1. Check to see if you company Mail Server Settings have been recently changed. Contact your mail server or network administrator to ensure that mail server admin logins and passwords have not been changed.
   2. Solution If You Learn These Have Changed:
   3. Retreive the new mail server login name and password and update Pacific Timesheet's mail server login and password settings at System>General
   4. Your Mail Server Is Down Intermittently Or Continuously
   5. Contact your mail server or network administrator to ensure the your mail server is not experiencing intermittent or continuous down time or other problems that are preventing Pacific Timesheet and/or other applications from connecting with it.

If after these checks are performed, and you confirm that your mail server is not experiencing the above problems, please let us know and we will schedule a time to follow up.